Prince Corporation
Benefits401(k)401(k) matchingDental, Health, Vision InsuranceLife InsuranceEmployee DiscountPaid Time OffPay:
From $15 an hour with Uncapped Monthly Commission OpportunitiesHours:
7:
30-4:
30 M-Th & 7:
30-2 Friday.
No weekends!Prince Corporation is a privately owned company.
We are looking for a Customer Service Representative (CSR) to join our family.
We are looking for someone to provide outstanding service to the customers via incoming/outgoing phone calls, email, and faxes.
A CSR will assist customers with order entry, pricing quotes, delivery information, product knowledge, research, problem solving and follow up.
CSRs will contact customers to increase sales by upselling/cross-selling, providing promotional sales information and promoting Prince Corp.
products.
Primary
Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Enter and Confirm orders in a timely and accurate manner.
Works with dispatch to assist the customer with delivery issuesWorks directly with the Field Sales Reps to increase salesUtilizes the open order report to contact customer to increase salesEnters RGA's and ensures credits for the company and customer are applied properly.
Follows up with customer on requested information and their order status in a timely manner.
Be available to be in the phone loop to answer incoming customer calls Keeps current on promotional sales item, new products etc.
Builds rapport with customers by providing outstanding customer serviceIdentifies customers' needs and provides customers with possible solutions.
Assists team members with the departmental workload and contributes to a team environment.
Other duties as assigned.
Ideal Candidate:
Positive and professional customer service skills.
Attention to Detail!Ability to meet deadlines in a timely manner.
Ability to sell/upsellAlways have professional and courteous phone skills.
Ability to work in a high paced and efficient manner.
Ability to communicate effectively with all members of the company to ensure proper exchange of information.
Must be able to speak, read, and write English.
Must be able to maintain a high level of accuracy.
Must have excellent organizational skills.
Must have excellent problem-solving skills.
Must be able to multi-task with high efficiency.
Ability to learn product knowledge.
Required Education and ExperienceHigh School DiplomaBasic Math SkillsExcellent interpersonal skills on the phone and in personAbility to resolve complex problemsStrong organizational skillsProficient at Microsoft Office programsPreferred Education and Experience1 year of sales experience preferred1-2 years office/call center experienceOther DutiesDuties, responsibilities, and activities may change at any time with or without notice.
About the Company:
Prince Corporation.
Estimated Salary: $20 to $28 per hour based on qualifications.
From $15 an hour with Uncapped Monthly Commission OpportunitiesHours:
7:
30-4:
30 M-Th & 7:
30-2 Friday.
No weekends!Prince Corporation is a privately owned company.
We are looking for a Customer Service Representative (CSR) to join our family.
We are looking for someone to provide outstanding service to the customers via incoming/outgoing phone calls, email, and faxes.
A CSR will assist customers with order entry, pricing quotes, delivery information, product knowledge, research, problem solving and follow up.
CSRs will contact customers to increase sales by upselling/cross-selling, providing promotional sales information and promoting Prince Corp.
products.
Primary
Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Enter and Confirm orders in a timely and accurate manner.
Works with dispatch to assist the customer with delivery issuesWorks directly with the Field Sales Reps to increase salesUtilizes the open order report to contact customer to increase salesEnters RGA's and ensures credits for the company and customer are applied properly.
Follows up with customer on requested information and their order status in a timely manner.
Be available to be in the phone loop to answer incoming customer calls Keeps current on promotional sales item, new products etc.
Builds rapport with customers by providing outstanding customer serviceIdentifies customers' needs and provides customers with possible solutions.
Assists team members with the departmental workload and contributes to a team environment.
Other duties as assigned.
Ideal Candidate:
Positive and professional customer service skills.
Attention to Detail!Ability to meet deadlines in a timely manner.
Ability to sell/upsellAlways have professional and courteous phone skills.
Ability to work in a high paced and efficient manner.
Ability to communicate effectively with all members of the company to ensure proper exchange of information.
Must be able to speak, read, and write English.
Must be able to maintain a high level of accuracy.
Must have excellent organizational skills.
Must have excellent problem-solving skills.
Must be able to multi-task with high efficiency.
Ability to learn product knowledge.
Required Education and ExperienceHigh School DiplomaBasic Math SkillsExcellent interpersonal skills on the phone and in personAbility to resolve complex problemsStrong organizational skillsProficient at Microsoft Office programsPreferred Education and Experience1 year of sales experience preferred1-2 years office/call center experienceOther DutiesDuties, responsibilities, and activities may change at any time with or without notice.
About the Company:
Prince Corporation.
Estimated Salary: $20 to $28 per hour based on qualifications.
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