Estimator / Customer Service

Company Name:
Apply for this job online
Refer a friend to this job
More information about this job:
Masonite is one of the world's leading manufacturers of interior doors and entry door systems.
Throughout the company's 80 year history, Masonite has maintained its focus on leading-edge innovation, manufacturing excellence and superior customer service. Masonite is committed to delivering product and service innovations that will enhance beauty, functionality and architectural design to its customers around the world. Builders, remodelers, architects and homeowners rely on Masonite products to create homes of distinction
This position is responsible for all customer service tasks that support our distribution network within a specific territory. The position compliments the Sales Team in an effort to sell more doors through high quality customer service.
In addition the position provides technical estimates for project bids by our distributor partners.
This is a unique career opportunity for someone with the right combination of technical and highly effective interpersonal skills.
The position will be located initially in Marshfield, Wisconsin (3-6 months) for training purposes (relocation to the Greenbay / Algoma area is likely following the training period).
Primary distributor interface for the following: claims, scheduling concerns, order changes, estimating, literature, sample requests.
Acts as a liason between Sales, Scheduling, and Sales Support Teams.
Assists in the resolution of technical issues on orders between the Orderwriting Department and the distributor.
Estimates/quotes projects.
Provides requested literature to distributors.
Writes order changes.
Orders samples for distributors.
Communicates with Territory Sales Managers regarding special requests on specific orders.
Writes order headers for jobs to be written in the Orderwriting Department.
Ensures specification sheet is filled out properly by distributors for internally written orders.
Completes Check Sheet for orders written internally.
Fills in for Inside Sales Representatives as needed
Performs duties as assigned by supervisor.

Associates degree in a related technical field (detailing, drafting, CAD drawing, BIM, interior design, etc.) or equivalent experience required.

Customer service /direct customer interface experience highly desired.

Strong communication skills (written and verbal) are required.

Must be detail oriented and have the ability to read blueprints or templates and picture a mechanical assembly.

Must be comfortable with dimensional math and basic ratio calculations.

Proficiency in Microsoft applications (Word, Excel, etc.) are required.

Demonstrated organization, planning, time management, analytical and problem solving skills are preferred.

Must be willing to work in a highly collaborative, team-based environment.
Job Location
Posted Date
Apply for this job online
Refer a friend to this job

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.